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Email usage

Email could probably be the most efficient mean of communication between companies. But it’s not.

The advantages of using email are well known and not subject to discussion. However email has a great problem: it’s equivalent to a written letter.

Are you totally comfortable saying whatever crosses your mind in an email (in professional terms)? No, because you think the recipient might not like it and that situation may turn against you in the future. So what do you do? You write a very delicate, lengthy text that will expose the same content, that, most of the time, could simply be told with one or two simple sentences. But why does that happen?

It happens because people think others, whenever possible, will use any possible thing to prejudice against them. It may rarely happen but I don’t agree or even expect it to be the general use.

Here’s how things should happen: be polite, concise and direct using your e-mails. Don’t use poetry. If you believe that the messages you write may be used against you, maybe you’re working with the wrong people. Email is a communication tool built to help, not to harm.

And then you have the carbon copy mania. Why the hell does everyone need to know what you’re writing? Do they feel more control about what you say? Carbon copy is to be used when people should be informed of something, not to supervise every step you take. It is not a mechanism of control. Most of the time people that is on the carbon copy list won’t even read those emails and they’ll just clutter up their inbox.

Use email wisely.

Última actualização: 04/01/2007

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2 comentários a Email usage

  1. CF Janeiro 8, 2007 at 22:31 #

    Pedro,

    I totally agree with you. I think that in some cases people use e-mails to frame others !!!! Tha hell with thouse guys !!!

  2. Pedro Pais Janeiro 8, 2007 at 22:34 #

    Has it ever happened to you *evil grin*?

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