Employees first

While reading How to do well by doing good, by, I saw this interesting paragraph from Howard Schultz, Starbucks‘ chairman:

[..] we tried everything we could to exceed the expectations of our customers. But we knew that to achieve that goal we had to first exceed the expectations of our people. [..]. That was when we provided comprehensive health care to all of our employees, including part-timers. We also passionately believed that our people should share in Starbucks’s success through ownership in the form of stock options – what we call “bean stock.” […]. This was not an expense but rather an investment.

That’s right, invest in your employees! Keep them happy, they’ll surely work harder, be more productive and passionate about your company. And they’ll thrive to keep and attract more customers, because they’ll know that if the company makes more money they’ll get their “share” (benefits, motivation, salary increases, etc).

Lean from Google.

Última actualização: 08/06/2012

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